Effective Date: 1 January 2019
Contact: ash@travelshopdot.com | +27 81 317 7939
Please read the below regarding our Return & Refunds Policy guidelines.
We strive to ensure transparency and fairness in all refund and cancellation processes
1. General Policy
At Travelshopdot.com, we act as a travel booking intermediary and curate packages using third-party suppliers (airlines, hotels, tour operators, etc.). As such, all bookings are subject to the terms and conditions of the respective service providers.
2. Cancellations & Refunds
2.1 Flights
- All flight bookings are governed by the fare rules of the airline.
- Most discounted fares are non-refundable and non-changeable.
- Refundable fares may incur airline and administrative fees.
- Refunds (if applicable) are processed within 21 business days.
2.2 Accommodation & Packages
- Hotel and package cancellations are subject to supplier terms.
- Refund eligibility depends on the cancellation window and supplier policy.
- Some packages may be non-refundable or carry tiered penalties (e.g. 50% refund if cancelled 30+ days before travel).
- No-shows or early check-outs are non-refundable.
2.3 Visa Services
- Visa fees are non-refundable once submitted to the relevant embassy or consulate.
- Travelshopdot.com is not liable for delays or rejections.
3. Administrative Fees
A standard admin fee of R450 per person applies to all voluntary cancellations or changes, in addition to supplier penalties.
4. Refund Process
- Refunds are issued to the original payment method.
- Processing time may vary depending on the supplier and payment gateway.
- In cases of force majeure (e.g. pandemic, natural disaster), refunds are subject to supplier discretion.
5. Non-Refundable Items
- Travel insurance premiums
- Visa processing fees
- Service fees and deposits
- Missed flights or unused services due to client error
6. How to Request a Refund
To initiate a refund or cancellation request, please email ash@travelshopdot.com with:
- Full name and booking reference
- Reason for cancellation
- Supporting documents (if applicable)
7. Disputes & Escalations
If you believe a refund has been unfairly denied, you may escalate the matter to our management team at ash@travelshopdot.com. We aim to resolve all Refund and Return Policy disputes within 10 business days.
